Follow these steps to modify or cancel your order.




Follow these steps to modify or cancel your order.






Follow these steps to modify or cancel your order.

&#x1F625; Unfortunately, once your order has been paid for, it is validated by our logistics provider. We therefore no longer have the option of making product changes, address changes or cancelling it. Once you have received your order, if you still wish to return it, you have 15 days to make your return request &#x1F449; <a href="https://hindbag.fr/a/return" id="isPasted">here</a> by entering the e-mail address you used when you placed your order and your order number.

How to modify or cancel your order

Hindbag

Once your order has been confirmed, it cannot be changed or cancelled. For more information, click here.

🚨 Modify or cancel my order

Christmas information

🚚 Home and relay point delivery

🛒 Pick up in shop

⌛️ Longer delivery times

🚚 Delivery and pick-up in shop

How can I track my order ?

My order has still not been dispatched

My parcel is blocked, tracking is no longer available

My parcel says delivered but I haven't received anything

🚚 My order has not yet been delivered

My order arrived incomplete

I received an incorrect article

I have received a faulty product

Where can I find the invoice for my order?

📬 My order has been delivered

📦 My order

Online payments

💳 Accepted payment methods

I've changed my mind and would like to return my product

I would like to exchange my product

🔙 Return my order

Return costs in France

Costs of returning abroad

Cost of return of a defective or wrong product

€ Return postage

Refunds for returns to our site

Refunds for returns to Hindbag shops

💳 Refunds

💸 Returns & refunds

How do I clean my product?

🫧 Maintaining your product

I bought my product on hindbag.fr/en or in a Hindbag shop less than a year ago.

I bought my product from a Hindbag dealer less than a year ago.

I bought my product on hindbag.fr/en, in a Hindbag shop or from a retailer more than a year ago