Hindbag

How to modify or cancel your order

🚨 Modify or cancel my order

🚚 Home and relay point delivery

🛒 Pick up in shop

⌛️ Longer delivery times

🚚 Delivery and pick-up in shop

How can I track my order ?

My order has still not been dispatched

My parcel is blocked, tracking is no longer available

My parcel says delivered but I haven't received anything

🚚 My order has not yet been delivered

My order arrived incomplete

I received an incorrect article

I have received a faulty product

Where can I find the invoice for my order?

📬 My order has been delivered

📦 My order

Online payments

💳 Accepted payment methods

I've changed my mind and would like to return my product

I would like to exchange my product

🔙 Return my order

Return costs in France

Costs of returning abroad

Cost of return of a defective or wrong product

€ Return postage

Refunds for returns to our site

Refunds for returns to Hindbag shops

💳 Refunds

💸 Returns & refunds

How do I clean my product?

🫧 Maintaining your product

I bought my product on hindbag.fr/en or in a Hindbag shop less than a year ago.

I bought my product from a Hindbag dealer less than a year ago.

I bought my product on hindbag.fr/en, in a Hindbag shop or from a retailer more than a year ago

👌🏻 Product warranty

👜 My product

Comment faire partie du Club Hindbag ?

How do I collect points?

How do you earn benefits?

Refer a friend

💚 Loyalty club

How do I use a promotional code?

My promo code does not work

✨ Promo codes

How to use your gift card

Glady gift card

🎁 Gift cards

🎫 Promo codes & gift cards

Once your order has been confirmed, it cannot be changed or cancelled. For more information, click here.

Do you have a question or a problem with your order? Click here 😃

See the different payment methods you can use to pay for your purchase online and in shop

Find all the information on returns and refunds procedures here.

Warranty, care of the product... You can find all the information about your product here.

Find all the information on discount codes and gift cards here 😊

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