If you have not yet received your order, you can find all the information about your parcel here.

🚚 My order has not yet been delivered

📬 A faulty product, a damaged parcel, an incomplete order or simply a request for an invoice. You'll find all our procedures right here.

📬 My order has been delivered

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Do you have a question or a problem with your order? Click here 😃

📦 My order

Dates 📆

On-site withdrawals 🛍

Exchange and refund 🔁

Parisian shop closed for renovation 🚧

How to modify or cancel your order

🚨 Modify or cancel my order

🚚 Home and relay point delivery

🛒 Pick up in shop

⌛️ Longer delivery times

🚚 Delivery and pick-up in shop

How can I track my order ?

My order has still not been dispatched

My parcel is blocked, tracking is no longer available

My parcel says delivered but I haven't received anything

My order arrived incomplete

I received an incorrect article

I have received a faulty product

Where can I find the invoice for my order?

Online payments

💳 Accepted payment methods

I've changed my mind and would like to return my product

I would like to exchange my product

🔙 Return my order

Return costs in France

Costs of returning abroad

Cost of return of a defective or wrong product

€ Return postage

Refunds for returns to our site

Refunds for returns to Hindbag shops

💳 Refunds

💸 Returns & refunds

How do I clean my product?

🫧 Maintaining your product

I bought my product on hindbag.fr/en or in a Hindbag shop less than a year ago.

I bought my product from a Hindbag dealer less than a year ago.

I bought my product on hindbag.fr/en, in a Hindbag shop or from a retailer more than a year ago

👌🏻 Product warranty

👜 My product

Comment faire partie du Club Hindbag ?

How do I collect points?

How do you earn benefits?

Refer a friend

💚 Loyalty club

How do I use a promotional code?

My promo code does not work

✨ Promo codes

How to use your gift card

Glady gift card

🎁 Gift cards

🎫 Promo codes & gift cards