My order has still not been dispatchedUpdated a month ago

⏳ Our shipping time is 1 to 2 working days from the order date. 

This time may vary during peak trading periods (e.g. Christmas) or if the product is out of stock.

This time does not include the delivery time for the chosen delivery method (2 to 3 working days at home, 3 to 5 working days at a relay point).

🕑 If, after 7 working days, you have not received any information regarding the dispatch of your order, please check your spam. If you haven't received an email, please contact our customer service department at [email protected] and let us know : 

• Your order number 
• The problem you encountered

If you have pre-ordered a product, the preparation time may be between 7 and 15 working days, as the product will not be dispatched until it is back in stock.