💌 After you place your order, a confirmation email with details will be sent to you.

&#xA0;&#x1F48C; Once your order has been placed, you will receive an order confirmation e-mail containing the details of your order.&#xA0;When the order is dispatched (allow approximately 48H for preparation if the product is in stock), you will receive a dispatch confirmation e-mail containing a tracking number and a link to our partner carrier&apos;s tracking page (UPS or La Poste for home delivery or Chronopost for delivery to a relay point). Click on the tracking number link or enter the tracking number on our delivery partner&apos;s tracking page. Tracking information may not be available immediately after you place your order. It may take up to 24 hours for the number to become active. If you don&apos;t see an update straight away, please be patient and come back later.

How can I track my order ?

⏳ Dispatch takes place within 1 to 2 working days, but may vary depending on the trading period.

&#x23F3; Our shipping time is 1 to 2 working days from the order date.&#xA0; This time may vary during peak trading periods (e.g. Christmas) or if the product is out of stock.This time does not include the delivery time for the chosen delivery method (2 to 3 working days at home, 3 to 5 working days at a relay point).&#x1F551; If, after 7 working days, you have not received any information regarding the dispatch of your order, please check your spam. If you haven&apos;t received an email, please contact our customer service department at <a data-fr-linked="true" href="mailto:hello@hindbag.fr">hello@hindbag.fr</a> and let us know :&#xA0;<ul><li style="font-size: 16px;">Your order number&#xA0;</li><li style="font-size: 16px;">The problem you encountered</li></ul>If you have pre-ordered a product, the preparation time may be between 7 and 15 working days, as the product will not be dispatched until it is back in stock.&#xA0;

My order has still not been dispatched

😧 Has your parcel been blocked for more than 48 hours at the same stage? Follow our instructions.

&#x1F627; You clicked on the tracking link sent to you by email after your order was dispatched, and the parcel has been blocked for more than 48H at the same stage?We invite you to wait&#xA0;5 working days, it sometimes happens that there is a slight delay in updating the tracking link.&#xA0;&#x1F614; If after this time the status of your parcel remains unchanged, please contact our customer service department at <a data-fr-linked="true" href="mailto:hello@hindbag.fr">hello@hindbag.fr</a> specifying :<ul><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">Your tracking number</li><li style="font-size: 16px;">The problem encountered</li></ul>

My parcel is blocked, tracking is no longer available

❓To deal with this situation, please contact our customer service department.

&#x2753; If the tracking link sent to you by email after your order was dispatched indicates that your parcel has been delivered to you but that it is not in your possession, it may be that the carrier has given it to one of your neighbours or to your caretaker if you live in a block of flats.&#xA0;If, after checking, you still haven&apos;t received your parcel, please contact our customer service department at <a data-fr-linked="true" href="mailto:hello@hindbag.fr">hello@hindbag.fr</a> and give us the following details :<ul><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">Your tracking number</li><li style="font-size: 16px;">The problem encountered</li><li style="font-size: 16px;">Fill out the non-receipt declaration form below :</li></ul><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/984vj29WNQ3xPKGO/hc/zKB3oxwAkl2rkVOL/2025082217-961ee458-68b3-4f63-ba44-6926d8ab0b05-declaration%20of%20non%20receipt%20(en).pdf" target="_blank" rel="noopener noreferrer">Declaration of Non Receipt (EN).pdf</a> 62.8KB</div>close</div>

My parcel says delivered but I haven't received anything

Hindbag

If you have not yet received your order, you can find all the information about your parcel here.

🚚 My order has not yet been delivered

📦 My order

Christmas information

How to modify or cancel your order

🚨 Modify or cancel my order

🚚 Home and relay point delivery

🛒 Pick up in shop

⌛️ Longer delivery times

🚚 Delivery and pick-up in shop

My order arrived incomplete

I received an incorrect article

I have received a faulty product

Where can I find the invoice for my order?

📬 My order has been delivered

Online payments

💳 Accepted payment methods

I've changed my mind and would like to return my product

I would like to exchange my product

🔙 Return my order

Return costs in France

Costs of returning abroad

Cost of return of a defective or wrong product

€ Return postage

Refunds for returns to our site

Refunds for returns to Hindbag shops

💳 Refunds

💸 Returns & refunds

How do I clean my product?

🫧 Maintaining your product

I bought my product on hindbag.fr/en or in a Hindbag shop less than a year ago.

I bought my product from a Hindbag dealer less than a year ago.

I bought my product on hindbag.fr/en, in a Hindbag shop or from a retailer more than a year ago