😞 What should I do if my order is incomplete?

&#x1F61E; We&apos;re sorry to hear that your order is missing an item.Unfortunately, an error may have occurred during the preparation of your order.Before contacting us, please check the list of items purchased&#xA0;with the order confirmation email to make sure that the missing item is actually part of your order.&#xA0;If, after checking, you are missing an item, please contact &#x1F449; <a href="https://hindbag.fr/en/pages/contact">our customer service</a> department specifying your order number, the condition of the parcel on receipt (damaged, open, closed) and the missing item.

My order arrived incomplete

😔 Have you received an incorrect item? We invite you to contact us in order to arrange for the product to be exchanged.

&#x1F614; We are sorry that you have received an incorrect item.&#xA0;Unfortunately, an error must have occurred during the preparation of your order.&#xA0;Naturally, we will take care of exchanging the product.&#xA0;To do this, please contact our <a href="https://hindbag.fr/en/pages/contact" id="isPasted">customer service</a> department and include the following information in the e-mail:&#xA0;<ul><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">The reference number of the product you received</li><li style="font-size: 16px;">The reference of the product you should have received</li></ul>Our customer service<a href="https://hindbag.fr/en/pages/contact"></a> will provide you with a return label to send us back the incorrect product, and will proceed with the return of the correct product.

I received an incorrect article

😔 You have 14 days to request a return via our website.

&#x1F614; We are sorry that you have received a faulty product.&#xA0; We invite you to make an exchange via &#x1F449; our <a href="https://hindbag.fr/a/return" id="isPasted">returns platform</a>, you have 15 days to make a returns request via our site.&#xA0;To do this, all you need is your e-mail address and your order number. Choose the product you wish to return and select the reason &#x2018;Defective product&#x2019;. Then choose whether you would like an exchange or a refund.Exchange and return costs are, of course, at our expense. &#xA0;If the exchange exceeds the 15-day period via our site, we invite you to contact our <a href="https://hindbag.fr/en/pages/contact">customer service</a> department by adding the following to the e-mail :&#xA0;<ul><li style="font-size: 16px;">Your order number&#xA0;</li><li style="font-size: 16px;">The reference number of the faulty product&#xA0;</li><li style="font-size: 16px;">A photo (or video if necessary) of the fault</li></ul> If the purchase was made more than a yeay ago, the products are no longer under warranty and we will not cover the return costs.

I have received a faulty product

💻 You can download your invoice directly from your customer area. If you don't have one, you can create a customer account after your purchase.

&#x1F4BB; If you have a customer account, you can now download your invoice directly from your customer area &#x1F449; <a href="https://hindbag.fr/en/account/login">here</a>.If you do not yet have an account, you can create a post-purchase customer account &#x1F449; <a href="https://hindbag.fr/en-ww/account/register">here</a> using the email address you used when you placed your order. The order will then be linked to your account and the invoice will be available.&#xA0;

Where can I find the invoice for my order?

Hindbag

📬 A faulty product, a damaged parcel, an incomplete order or simply a request for an invoice. You'll find all our procedures right here.

📬 My order has been delivered

📦 My order

Christmas information

How to modify or cancel your order

🚨 Modify or cancel my order

🚚 Home and relay point delivery

🛒 Pick up in shop

⌛️ Longer delivery times

🚚 Delivery and pick-up in shop

How can I track my order ?

My order has still not been dispatched

My parcel is blocked, tracking is no longer available

My parcel says delivered but I haven't received anything

🚚 My order has not yet been delivered

Online payments

💳 Accepted payment methods

I've changed my mind and would like to return my product

I would like to exchange my product

🔙 Return my order

Return costs in France

Costs of returning abroad

Cost of return of a defective or wrong product

€ Return postage

Refunds for returns to our site

Refunds for returns to Hindbag shops

💳 Refunds

💸 Returns & refunds

How do I clean my product?

🫧 Maintaining your product

I bought my product on hindbag.fr/en or in a Hindbag shop less than a year ago.

I bought my product from a Hindbag dealer less than a year ago.

I bought my product on hindbag.fr/en, in a Hindbag shop or from a retailer more than a year ago