🛍️ All our bags and accessories purchased on hindbag.co.uk or in Hindbag shops are guaranteed for 1 year.

&#x1F6CD;&#xFE0F; All our bags and accessories purchased on <a href="https://hindbag.fr/en-ww" id="isPasted">hindbag.fr</a> or in <a href="https://hindbag.fr/pages/nos-points-de-vente" id="isPasted">Hindbag shops</a> are guaranteed for 1 year.&#xA0; For 1 year, Hindbag will send you a brand new product if it has a quality defect.What defects are covered for 1 year ? <ul><li>Loose stitching </li><li>Broken zip</li><li>Abnormal discolouration of the fabric</li><li>Broken handle</li><li>Loose label</li></ul>How do I make a warranty claim ?To make a guarantee claim, please send an email to <a data-fr-linked="true" href="mailto:hello@hindbag.fr">hello@hindbag.fr</a> :<ul><li style="font-size: 16px;">Photos of the fault AND your bag/accessory in its entirety</li><li style="font-size: 16px;">Order number or proof of purchase</li></ul> For purchases made from one of our reseller partners, please contact the point of sale directly.

I bought my product on hindbag.fr/en or in a Hindbag shop less than a year ago.

🔖 If you bought your product from one of our retailers, we invite you to get in touch with them first.

&#x1F516; If you bought your product from one of our retailers, we invite you to get in touch with them first.In the event that the retailer cannot take care of your product, we invite you to come back to us just &#x1F449; <a href="https://hindbag.fr/en/pages/contact">here</a>.Depending on the reason for your return, we ask you to provide us with certain information.<ul><li style="font-size: 16px;">In the case of a product exchange: the product you want to return, delivery details, the new product you want</li><li style="font-size: 16px;">In the case of a defective product: the name of the product and proof of the date of purchase.</li></ul>

I bought my product from a Hindbag dealer less than a year ago.

🔖 After 1 year of use, Hindbag will help repair your bag or accessory in the event of wear and tear.

&#x1F516; Beyond that, after 1 year of using our products, Hindbag will contribute&#xA0;&#x20AC;10 towards repairing your bag or accessory for any wear and tear shown below. What wear and tear is covered for life up to &#x20AC;10 ?<ul><li style="font-size: 16px;">Broken stitching</li><li style="font-size: 16px;">Broken zip</li></ul>The brand does not cover damage caused by misuse, neglect or excessive wear. How do I request a repair contribution ?We invite you to send an email &#x1F449; <a href="https://hindbag.fr/pages/contact" id="isPasted">here</a>&#xA0;with :<ul><li style="font-size: 16px;">Photos of the wear AND tear AND your entire bag/accessory.</li><li style="font-size: 16px;">Photo of the receipt from the store where you had the repair done.</li></ul>Our after-sales service will get back to you within 48 hours (excluding weekends and public holidays).

I bought my product on hindbag.fr/en, in a Hindbag shop or from a retailer more than a year ago

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