💰 There are two refund options if you return your parcel via our hindbag.fr/en website.

&#x1F4B0; If you return your parcel via our hindbag.fr/en website, you have two options for reimbursement:1. Refund in the form of a virtual gift card:&#xA0;You will receive a gift card by e-mail for the amount of your initial purchase (product + postage + additional 10% credited). You have up to 6 months to use your gift card by adding its code to the basket. The gift card can be used in several instalments.2. Refund via the payment method used when ordering:&#xA0;- After receipt of the return parcel, the refund will be made within 15 days. directly by bank transfer to the card used when the order was placed. - In the case of a purchase with a deferred debit card, the refund may be visible on your bank account at the end of the month. - Postage costs remain at the customer&apos;s expense (except in the case of a defective product).In the event that your return package is delayed, damaged or lost by the delivery service, only a shipment with a tracking number will be eligible for a claim and refund.To request a refund, go to: <a data-fr-linked="true" href="https://hindbag.fr/a/return">https://hindbag.fr/a/return</a>

Refunds for returns to our site

💰 You can return your order free of charge to one of our Hindbag shops.

&#x1F4B0; You can return your order free of charge to one of our Hindbag shops. Please note that you can only return to our own shops and not to our reseller partners. Find out more about Hindbag shops here.To return an item, simply visit a Hindbag shop and present your order confirmation as proof of purchase. All items must be unused and have their original label.Refunds will be made within a maximum of 15 days, directly by bank transfer to the card used for payment.&#xA0;In the case of a purchase made with a deferred debit card, the refund will not be visible on your account until the end of the month.

Refunds for returns to Hindbag shops

Hindbag

You'll find all the information you need about our refund processes, both gift card refunds and refunds by bank transfer.

💳 Refunds

💸 Returns & refunds

Christmas information

How to modify or cancel your order

🚨 Modify or cancel my order

🚚 Home and relay point delivery

🛒 Pick up in shop

⌛️ Longer delivery times

🚚 Delivery and pick-up in shop

How can I track my order ?

My order has still not been dispatched

My parcel is blocked, tracking is no longer available

My parcel says delivered but I haven't received anything

🚚 My order has not yet been delivered

My order arrived incomplete

I received an incorrect article

I have received a faulty product

Where can I find the invoice for my order?

📬 My order has been delivered

📦 My order

Online payments

💳 Accepted payment methods

I've changed my mind and would like to return my product

I would like to exchange my product

🔙 Return my order

Return costs in France

Costs of returning abroad

Cost of return of a defective or wrong product

€ Return postage

How do I clean my product?

🫧 Maintaining your product

I bought my product on hindbag.fr/en or in a Hindbag shop less than a year ago.

I bought my product from a Hindbag dealer less than a year ago.

I bought my product on hindbag.fr/en, in a Hindbag shop or from a retailer more than a year ago