💌 Returns must be made within 14 days of receiving the order. Items must be labelled, unused, and free of stains.

You have up to 14 days to make any returns or exchanges after receiving the parcel. Items must be labelled, unused and free of stains. Returns via a relay pointYou can make your return request directly online &#x1F449; <a data-fr-linked="true" href="https://hindbag.fr/a/return">https://hindbag.fr/a/return</a>You will need the e-mail address you used when you placed your order and your order number.A Chronopost return label will be sent to you by e-mail.Returns must be handed in at a Chronopost relay point.&#xA0;After receipt of the returned parcel, reimbursement will be made within a maximum of 14 days, directly by bank transfer to the card used for payment.&#xA0;In the case of a purchase made with a deferred debit card, the refund will not be visible on your account until the end of the month.In the event that your return package is delayed, damaged or lost by Chronopost, only a shipment with a tracking number can be claimed and reimbursed. Please note : return costs of &#x20AC;3.90 (France, Belgium) or &#x20AC;6 (Germany, Spain, Luxembourg, Portugal, Netherlands, Italy, Austria) are applied to each returned order. This will be deducted directly from the refund. Returns to Hindbag shopsYou can return your order free of charge to one of our Hindbag shops. Please note that you can only return your order to one of our Hindbag shops. Find out more about <a href="https://hindbag.fr/pages/nos-points-de-vente" id="isPasted">Hindbag shops</a> here.To return an item, simply visit a Hindbag shop and present your order confirmation as proof of purchase. All items must be unused and have their original label.Refunds will be made within a maximum of 15 days, directly by bank transfer to the card used for payment.&#xA0;In the case of a purchase made with a deferred debit card, the refund will not be visible on your account until the end of the month.

I've changed my mind and would like to return my product

🔄 You have 14 days from the date of receipt of your parcel to request an exchange. Items must be labelled, unused and free of stains.

&#x1F504; You have 14 days from the date of receipt of your parcel to request an exchange. Items must be labelled, unused and free of stains.Hindbag will cover the cost of returning and re-sending the parcel.The difference in price of the exchanged products may be refunded or deducted.We invite you to make an exchange via &#x1F449; <a data-fr-linked="true" href="https://hindbag.fr/a/return">https://hindbag.fr/a/return</a>All you need to do is provide the e-mail address you used when you placed your order, as well as your order number, and follow this procedure:&#xA0;<ul><li style="font-size: 16px;">Choose the product you wish to exchange</li><li style="font-size: 16px;">Indicate the reason for your exchange&#xA0;</li><li style="font-size: 16px;">Choose the new product you wish to receive&#xA0;</li><li style="font-size: 16px;">You will receive a returns slip at the e-mail address you used to place your order, so that you can send us back the product you wish to exchange. (you have 14 days to return the product).</li></ul>&#x21D2; If you do not return the product for which you have requested an exchange, you will be debited for the value of the product.&#xA0;In the event that your return package is delayed, damaged or lost by Chronopost, only a shipment with a tracking number will be eligible for a claim and reimbursement.

I would like to exchange my product

Hindbag

If you would like to exchange your product or simply return your order, it's here. 😁

🔙 Return my order

💸 Returns & refunds

Dates 📆

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Exchange and refund 🔁

Parisian shop closed for renovation 🚧

How to modify or cancel your order

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My order has still not been dispatched

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🫧 Maintaining your product

I bought my product on hindbag.fr/en or in a Hindbag shop less than a year ago.

I bought my product from a Hindbag dealer less than a year ago.

I bought my product on hindbag.fr/en, in a Hindbag shop or from a retailer more than a year ago